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Intermec CN50 Windows Embedded Handheld 6.5 Manual

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Chapter 9 — Troubleshoot and Maintain the Computer
98 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual
Troubleshoot Your Mobile Computer
Use this section to troubleshoot some common problems you may
experience with your mobile computer.
If you send the mobile computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Problems With the Wi-Fi Connection
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
Problems With 802.1x Security
Problem Solution
The computer is connected to the network
and you move to a new site to collect data.
Your computer now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network.
The computer appears to be connected to
the network, but the host computer is not
receiving any information from the
computer.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problem Solution
The computer indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the computer IP address, host IP address,
subnet mask, default router are configured for
network.
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