Manual Intermec CK61 Windows Mobile (page 93 of 128) (English)

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Chapter 4 — Troubleshooting and Maintaining the CK61

CK61 Mobile Computer User’s Manual With Windows Mobile 81

To find your operating system version

1 Tap the Windows icon > Internet Explorer.

2 Tap the Intermec logo. The Intermec page appears and displays

the software build information.

Troubleshooting Your CK61

If you send the CK61 in for service, it is your responsibility to save the

computer data and configuration. Intermec is responsible only for

ensuring that the hardware matches the original configuration when

repairing or replacing the computer.

Problems While Configuring the CK61

Problem Solution

You scan a configuration

command, such as Beeper Volume,

and you hear three low beeps.

If you are working in Intermec Settings, you cannot scan

configuration commands. Exit the application to scan

configuration commands.

You scan or enter an option for the

Scanner Model configuration

command and you hear three low

beeps.

You may have scanned or entered a Scanner Model command

that does not apply to the type of scanner that you have

installed. Try scanning or entering the Scanner Model

command again and select an option for the type of device

you are using.

You cannot type a character on the

keypad or you can only type

uppercase or lowercase letters.

You may have locked a modifier key on the keypad.Press the

necessary key sequence to unlock the key. For help, see

“Using the Color-Coded Keys” on page 10.

Problems While Operating the CK61

Problem Solution

You press the Power button and

nothing happens.

• Make sure the backlight is on.

• Make sure you have a charged battery that is installed

correctly. For help, see “Charging the Battery” on

page 5.

• The battery may be discharged. Replace the battery with a

spare charged battery, or charge the battery.

• Perform a warm boot or a cold boot.

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Intermec CK61 Windows Mobile Manual

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