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Chapter 5 — Troubleshooting and Maintaining the Computer
741 and 751 Color Mobile Computers (Windows Mobile 5.0) User’s Manual 83
The 751 indicates it is not
authenticated.
Make sure that:
the User Name and Password parameters on the
751 must match the user name and password on
authentication server. You may need to reenter
the password on both the 751, authentication
server.
on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see the
documentation that shipped with your
authentication server software.
the IP address and secret key for access point
must match the IP address and secret key on
authentication server. You may need to reenter
the IP address and secret key on both your
access point and authentication server.
the authentication server software is running on
server PC.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you
perform a clean boot on the 751.
Date and time are not saved when you perform a
clean boot. Reenter the date and time, and then
save your changes.
Problems While Configuring 802.1x Security (continued)
Problem Solution
Problems While Scanning Bar Codes
Problem Solution
You cannot see a red beam of light
from the scanner when you press the
Scan button and aim the scanner at
a bar code label.
You may be too far away from the bar code label.
Tr y.
You may be scanning the bar code label “straight
on.” Change the scanning angle and try again.
Move within two feet of a wall to test the effective
scan of the scanner.
When you release a Scan button or
handle trigger, the Good Read light
does not turn off.
The Good Read light will remain on if you
configure the computer to use continuous/edge
triggering. If you configure the computer for level
triggering and the Good Read light remains on,
there may be a problem. Press one of the Scan
buttons or pull the trigger again without scanning a
bar code label. If the light is still on, contact your
local Intermec representative.
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