Manual Insta360 Pro2 (page 239 of 249) (English)

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If fan closed mode is not on, or fans do not rotate during non-shooting period, it is likely caused by fan fault and it is

recommended to contact technical support.

7.1.5 USB 3.0 port cannot be identified

First please ensure that equipment is compatible, and then test multiple compatible devices. If all of them are not

identified, it may be USB port failures, and you are recommended to contact technical support.

7.2 Common problems for Insta Pro app

7.2.1 Installation failure

For app installation failure, it can be divided into the installation failure for mobile phones and computers, which are

recommended to deal with as follows:

Mobile phone app: download directly from oicial website to install, and ensure system compatibility;

Pro iOS app adaptation requirements: require iOS devices with processors above A7 and above, such as iPhone 6

and above, iPad Air/Mini2 and above, iPad, iPod Touch 6. iOS system version needs to 8.0 and above.

Pro Android app adaptation requirements: require Android 5.0 and above, and it is recommended to use

mainstream flagship models launched aer 2016. Specific compatibility lists are released later.

Computer app: download directly from oicial website and ensure computer system is above Win 7(64 Bit).

7.2.2 Connection Failure

Client terminal and camera must be in the same LAN, which is the basis for an app to connect to the camera. For specific

methods, you can refer to 1.1.5 to ensure the connection mode is correct;

If connection mode is correct, please confirm whether the camera is connected to other client terminal. The camera can

only be controlled by one client terminal during a period of time;

If only one client terminal tries to connect, please confirm or contact network management to confirm whether the LAN

has special access restrictions.

7.2.3 Shooting preview image halt

Please confirm whether it is Wi-Fi connection, which is vulnerable to ambient interference.

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Insta360 Pro2 Manual

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