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6
TROUBLESHOOTING
NOTE: If you could not solve the problem after trying the above solutions, check the following on the Base sta-
tion side.
When connecting to the network through a PC:
•IstheradioturnedON?
•ArethecorrectCOMportnumberandaudiodevicetowhichtheradioisconnectedselectedintheRadioRegistration
screen (Server Setting mode Radio List screen [Properties])?
•IstheServernotdirectlyaccessingtheradiousingtheRemoteController,withouthavingusedtheRemoteUtilitytocon-
nect to the radio?
When connecting to the network directly:
•IstheradioturnedON?
•Istheradiointheremotestandbymode?
Problem: Cannot access a radio with the Remote Utility (Continued)
The description in this part is based on the assumption that the connection to the Server has succeeded (“CON-
NECTING” is displayed under the Server name).
“COM/AUDIO ERROR” is displayed under the radio name
The following messages are displayed for all possible causes described below.
Possible cause 1
An audio device or COM port has been added to the PC, or removed from the PC.
For the USB device, the USB port number has been changed.
Solution
The COM port number or the audio device name may have been changed.
Reregister the radio in the
Server Setting mode RadioListscreen.(p.22)
Possible cause 2
The audio or serial wiring is disconnected.
Solution
If you are using the USB serial conversion cable or a USB audio, make sure the USB
cableisrmlyconnected.
Makesurethe3.5(d)mm(1/8”)audiocableisrmlyconnected.
Possible cause 3
Other applications are using the COM port.
Solution
If other applications are running at the same time, close them.
Possible cause 4
Started the Remote Utility right after the PC has booted.
Solution
Wait for a while after the PC has booted, and then start the Remote Utility.
COM/AUDIO
ERROR”
53


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