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TROUBLESHOOTING
The following descriptions are possible causes and solutions for the problem you are experiencing.
If you cannot solve the problem after trying these solutions, please contact your nearest Icom Dealer or Service
Center.
Problem: Cannot access a Server from a Remote station with the Remote Utility
YoucanconguretheServer information in the Server Registration screen (Radio Operation mode Server List
screen [Add] or [Properties]).
“CONNECT NG” is displayed under the Server name
Possible cause 1
An incorrect IP address, domain name, computer name* or network name is entered
to request a connection to the Server.
If the Remote Utility cannot get the Base station’s IP address using the domain
name, computer name or network name that you entered, “Cannot resolve the
name” is displayed next to the name.
Solution
q
Check the Base station’s IP address, domain name, computer name* or network
name.
(pp.12to20,28,26)
w Enter the Base station’s correct IP address, domain name, c
omputer name* or
net-
work name in the Server Address or Network NameeldintheServerRegistra-
tion screen.
*Only When connecting to the network through a PC
Possible cause 2
The control port number is different than that of the Base station.
Solution
q
Check
the Base station’s control port number*. (p. 19)
w Enter the correct port number in the Control Port (UDP) eldintheSeverRegistra-
tion screen.
* Thedefaultnumberis“50001.
Possible cause 3
The virtual driver is not installed in the Remote station’s PC.
Solution
Install the virtual driver in the Remote station’s PC.
(See the RS-BA1 Installation Guide q for details.)
“LOGON NG” is displayed under the Server name
Possible cause
The user ID or password is different than that in the Base station’s Remote Utility.
Solution
q
Check
theRemotestationinformationregisteredintheRemoteUtility.(p.20)
w Enter the correct user ID and password into the User ID and Passwordeldsinthe
Sever Registration screen.
“DISABLED” is displayed under the Server name
Possible cause
The Server is set to “Disable,” to inhibit connecting to it.
Solution
Enable the Server by removing a check mark from the Disable box in the Sever Reg-
istration screen.
“CONNECT NG”
“LOGON NG”
“DISABLED”
The connection
error message
When connecting to the network through a PC:
•IstheRemoteUtilityactivated?
•IstheRemoteUtilityaddedasanexceptionintheFire-
wall?(pp.1to4)
•IsyourRemotestationinformationregisteredintheRe-
moteUtility’sUserListscreen?(p.20)
When connecting to the network directly:
•IstheradioturnedON?
•Isthe“NetworkControl”itemsetto“ON”intheOthers set
mode?(p.29)
•IsyourRemotestationinformationregisteredintheOthers
set mode?(p.30)
NOTE: If you could not solve the problem after trying the above solutions, check the following on the Base station side.
51


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