Symptoms Cause Action
The product operates for
shorter periods than usual
between charges.
Grass or other object causes a blockage
to the blade disc.
Remove and clean the blade disc. Refer
to
To clean the cutting deck and blade
discs on page 36
.
The battery is at the end of its life cycle. Replace the battery. Refer to
Battery on
page 38
.
The grass is high and thick. Increase the cutting height and then de-
crease it when the grass is shorter.
Operation and charging times
are shorter than usual.
The battery is at the end of its life cycle. Replace the battery. Refer to
Battery on
page 38
.
The product is parked for
hours in the charging station.
The product is parked because of the set
schedule setting, or because
Park until
further notice
is selected.
Change the schedule settings, or start
the product.
The product does not operate if the bat-
tery temperature is too high or too low.
The product starts to operate again when
the temperature is between the set limits
and the schedule settings lets the prod-
uct operate. Make sure that the charging
station is put in an area with protection
from the sun.
The cut result is not satisfac-
tory.
The product operates for a short period. Increase the operation time. Refer to
Schedule on page 27
.
The work area is too large. Set a limit to the work area, or extend
the operation time. Refer to
Schedule on
page 27
.
Blunt blades. Replace all the blades. Refer to
To re-
place the blades on the blade disc on
page 37
.
Long grass in relation to the set cutting
height.
Increase the cutting height and then de-
crease it when the grass is shorter.
Collection of grass on the blade disc or
around the motor shaft.
Remove the collection of grass and clean
the product. Refer to
To clean the cutting
deck and blade discs on page 36
.
The cutting deck is not calibrated. Speak to your authorized service center.
The product is in the charging
station but does not charge
the battery.
The product is not connected to the
charging station.
Make a pairing operation to connect the
charging station and the product.
The charging station does not charge. Disconnect and connect the mains cable
to the charging station to restart it and
to automatically start the charging. If the
problem stays, speak to your dealer.
You cannot connect with the
product with an additional
mobile device.
Only one mobile device can be connec-
ted to the product with Bluetooth® at the
same time.
Close the Automower® Connect app in
all other connected devices. If the prob-
lem stays, set the connected mobile de-
vice to OFF and start it again. If the prob-
lem stays, speak to your dealer.
48 - Troubleshooting 1691 - 007 - 22.12.2023
