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Troubleshooting
Before calling Technical Support, please check the following points; you may be able to solve any
problem yourself.
Problem
The chiller does not
work properly.
The chiller’s internal
temperature is too
high or too low.
The chiller is noisy in
operation or makes
unusual noises.
Note: It is normal to
hear some noises as
refrigerant flows through
the compressor.
Outer surfaces are wet
Inner surfaces are wet
Possible Cause
The chiller is not plugged in.
The plug and/or the power cable
are faulty.
The fuse has blown.
The chiller is faulty.
The wrong temperature is selected.
The factory default settings for the
controller are incorrect.
The condenser is blocked by an
accumulation of dust.
The doors are not fully closed.
The chiller is close to a heat source
or the ambient temperature is too
high.
The ventilation grille is blocked.
The chiller is not on a level, firm
surface, or the unit may be touching
other items.
The chiller is vibrating against a
neighbouring object.
Chiller may be close to a water
source or leak.
The door may be opened too often
or kept open too long.
Action
Connect the plug to the
power supply
Call your supplier or a
qualified engineer.
Replace the fuse with one of
the same rating.
Call your supplier or a
qualified engineer.
Check the controller and
adjust the set temperature.
Call your supplier or a
qualified engineer.
Clean using a vacuum cleaner
and soft brush attachment
Check the unit is level and
the seals are not damaged.
Move the chiller to a better
location and check it is out of
direct sunlight.
Move the chiller to improve
free movement of air.
Check location and position
using a spirit level.
Relocate the chiller or the
object.
Dry surfaces thoroughly and
move the chiller.
Try to minimise opening of
the doors for better cooling
performance.
The manufacturer does not accept responsibility for any damages that may arise due to non-
observation of these instructions.
Do not use the unit if it is damaged. If you are in any doubt, consult an engineer.
Connection and installation of your unit are to be carried out in strict compliance with
the relative instructions in this user manual.
Make sure there is a suitable power outlet with proper grounding to power the chiller.
For safety, the unit must be properly earthed in accordance with specifications.
Always remember to unplug the unit before cleaning. Never unplug this unit by pulling
on the power cable. Always grip plug firmly and pull straight out from the socket.
All electrical repairs must be carried out by a qualified engineer. Inadequate repairs may
be dangerous.
Do not damage any parts of the chiller which carry refrigerant by piercing, perforating,
crushing, twisting or scraping. If refrigerant comes into contact with the eyes it may
cause serious eye injury.
Do not obstruct or cover the ventilation grille.
Do not allow children to play with the unit, or to sit on it or hang onto the door.
This unit is not intended for use by persons (including children) with reduced physical,
sensory or mental capabil ities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning use of the unit by a person responsible
for their safety.
BEFORE USING FOR THE FIRST TIME
IMPORTANT: Before switching the unit on, we recommend you allow it to stand
upright for 8 hours. Failure to do this may result in damage to the unit.
Remove the wooden pallet and the packing.
To ensure correct operation, it is important that the unit is level. The cabinet may be
levelled by turning either or both of the adjustable feet in the front corners. Use a spirit
level to check.
Before operation, we recommend that the cabinet is cleaned for reasons of hygiene and
to remove any residue left from manufacture.
For good circulation, vents must not be blocked. Keep a minimum of 100mm of clear
space around the chiller. Your unit should be placed on flat and firm surface for quieter
operation. Failure to do so may cause loss of performance.
Do not expose the unit to direct sunlight or a heat source such as ovens, radiators,
heaters, etc. Failure to do so may cause loss of performance.
Do not under any circumstances place heated food or beverages in your chiller.
Do not open the door more often than necessary to lessen the escape of cold air.
For better air circulation, do not overfill the unit.
Adjust the thermostat according to the amount of product and the ambient
temperature.
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