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2. What should I do if the router is not recognized on the
app?
• Ensure that you have the latest version of the app.
• Ensure that your phone is connected to the router’s Wi-Fi
network.
• Ensure that the router is new or restored to factory settings.
• Ensure that the router's power supply is well connected. Wait
until the router completes the startup process and try again.
• Ensure that there are no more than two walls between your
phone and the router that you are conguring.
3. What should I do if I encounter any of the following issues
during the conguration of the router?
• If your phone cannot nd the router's Wi-Fi, ensure that the
router is connected to a power supply. Wait until the router
completes the startup process. Then try searching for the
router's Wi-Fi again on your phone.
• If "Internet cable not detected" is prompted, ensure that the
Ethernet cables are well connected and in good condition.
• If "Incorrect username or password" is prompted, re-enter
your broadband account and password. If the problem
persists, contact your carrier for assistance.
If the problem persists, restore the router to its factory settings
and follow the instructions in this guide to reconnect the cables
and re-congure the router.
11


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