About This Document .................................................................................................................... ii
1 Basic features ................................................................................................................................. 8
1.1 Color schemes ............................................................................................................................................................... 8
1.3 Your phone at a glance .................................................................................................................................................. 9
1.5 Locking and unlocking the screen ..............................................................................................................................16
1.5.1 Locking the screen ...................................................................................................................................................16
1.5.2 Unlocking the screen ...............................................................................................................................................16
1.6 Home screens ..............................................................................................................................................................17
1.6.1 How do I add or delete a home screen? ...................................................................................................................17
1.6.2 Home screen overview.............................................................................................................................................18
1.6.3 How do I manage the applications and widgets on the home screen? .....................................................................19
1.6.4 How do I add a widget to the home screen? ............................................................................................................20
1.7.1 How do I create a contact? How do I assign a photo to a contact? ..........................................................................21
1.7.2 How do I import contacts from or export contacts to a SIM card?..........................................................................23
1.7.3 How many contacts can my phone save?.................................................................................................................24
1.7.4 How do I add a contact to a group? .........................................................................................................................25
1.7.5 How do I import or export contacts? .......................................................................................................................26
1.8 Text messaging ...........................................................................................................................................................27
1.8.1 How do I delete a message from a message thread? How do I delete a message thread? ........................................27
1.8.2 How do I forward a text message, or send a text message to multiple recipients? ..................................................27
1.8.3 How many English characters can be contained in a long text message? ................................................................28
1.8.4 How many text messages can be saved on my phone? ............................................................................................28
1.8.5 How do I set the SMS center number? ....................................................................................................................28
1.9.1 Can I record a call? ..................................................................................................................................................29
1.9.2 How do I have a conference call? ............................................................................................................................30
1.10.1 How do I send a multimedia message? ..................................................................................................................30
1.10.2 Why can't I send or receive multimedia messages? What can I do? ......................................................................30
1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? .....31
1.10.4 Can I save attachments from multimedia messages? Where are the attachments saved? ......................................31
1.11 Music ........................................................................................................................................................................32
1.11.1 How are my songs sorted? .....................................................................................................................................32
1.11.2 How do I create a playlist? .....................................................................................................................................32
1.11.3 What play modes does my phone support? ............................................................................................................35
1.11.4 How do I play songs in the background or exit Music? .........................................................................................35
1.12 Camera ......................................................................................................................................................................35
1.12.1 If my phone has no microSD card inserted, can I use it to take photos or record videos? .....................................35
1.12.2 Why can't I open some photos or videos? ..............................................................................................................36
1.12.3 Where are my photos and videos saved? ...............................................................................................................36
1.12.4 How do I edit a photo or add a photo frame? .........................................................................................................36
1.12.5 Does my phone support HD videos? .....................................................................................................................37
1.12.6 How do I switch between front and rear cameras? ................................................................................................37
1.12.7 What video formats and resolutions does my phone support? ...............................................................................37
1.12.8 What picture formats and resolutions does my phone support? .............................................................................37
1.13 Streaming media .......................................................................................................................................................38
1.13.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
1.13.2 Why can't my phone cannot play some streaming media? .....................................................................................38
1.13.3 What may cause poor quality of online streaming media played on my phone? ...................................................38
1.13.4 Will playing online streaming media take up my phone's storage space? ..............................................................38
1.14 Bluetooth ..................................................................................................................................................................39
1.14.1 What files can be transmitted using Bluetooth? .....................................................................................................39
1.14.2 How do I send a file using Bluetooth? ...................................................................................................................39
1.14.3 Why can't my phone be discovered by other Bluetooth devices? ..........................................................................40
1.14.4 What is the Bluetooth working range? ...................................................................................................................41
1.14.5 Why can't I pair my phone with other Bluetooth devices? ....................................................................................41
1.14.6 Can my computer use my phone's data connection through Bluetooth? Can I play games with other devices using
1.15.1 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................43
1.16 Does my phone support FM radio? If yes, how do I save manually found channels? ..............................................43
1.17 Does my phone support live wallpapers? .................................................................................................................44
1.18 Does my phone support video calls or video chats? ................................................................................................. 45
1.19 How do I take a screenshot? .....................................................................................................................................45
1.20 Does my phone support flash playback? If not, can I install a third-party flash player for flash playback? .............46
1.21 Does my phone come with a headset? What line order does my phone support? .....................................................46
2 Common settings......................................................................................................................... 48
2.1.1 How do I configure email settings? .........................................................................................................................48
2.1.2 Can I view emails when no Internet connection is available on my phone? ............................................................54
2.1.3 How do I synchronize contacts and calendar events? ..............................................................................................55
2.2.1 How do I connect my phone to a Wi-Fi network? ...................................................................................................55
2.2.2 What Wi-Fi protocols does my phone support? .......................................................................................................57
2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection? ...................................................................57
2.2.4 Why can't my phone detect signals from Wi-Fi hotspots? .......................................................................................57
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
2.2.6 Why can't I connect to a Wi-Fi hotspot? ..................................................................................................................57
2.2.7 What can I do if my phone's Wi-Fi connection automatically terminates after the screen turns off? ......................57
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ................................62
2.5 How do I set my phone to work as a modem and provide Internet access for computers?.........................................63
2.6 Tone settings ...............................................................................................................................................................64
2.6.1 How do I set the phone ringtone? ............................................................................................................................64
2.6.2 How do I enable or disable vibration for incoming calls and messages? ................................................................. 65
2.6.3 How do I set a custom audio file as the ringtone or message tone? .........................................................................66
2.6.4 Can I set the ringtone for a contact group? ..............................................................................................................69
2.6.5 How do I disable touch sounds? ..............................................................................................................................69
2.7 Languages and keyboards ...........................................................................................................................................70
2.7.1 How do I change the system language? ...................................................................................................................70
2.7.2 What can I do if I can't use a newly installed text input method? ............................................................................71
2.7.3 How do I change the system font size? ....................................................................................................................72
2.7.4 What text input methods does my phone support? ..................................................................................................74
2.7.5 How do I disable key press vibration? .....................................................................................................................74
2.8 Internet access .............................................................................................................................................................75
2.8.1 How do I clear my browser cache and browsing history? .......................................................................................75
2.8.2 How do I view a web page in full screen or save a web page to bookmarks? .........................................................75
2.8.3 Can I log in to my email account using the browser on my phone? ........................................................................75
2.8.4 Can I log in to my online bank account from my phone? ........................................................................................76
2.8.5 How do I save an image from a web page? .............................................................................................................76
2.8.6 How do I set the home page? ...................................................................................................................................77
2.8.7 How do I save a web page for offline reading? .......................................................................................................77
2.8.8 What can I do if my phone fails to access the Internet? ...........................................................................................78
2.8.9 How do I turn on or turn off the mobile network? ...................................................................................................78
2.8.10 How do I view my phone's data service status or turn off the data service? ..........................................................78
2.8.11 Can I use my phone to access the Internet during a call? .......................................................................................79
2.8.12 What is a VPN? How do I set VPN parameters? ...................................................................................................79
2.9.1 How do I set a screen unlock PIN? ..........................................................................................................................80
2.9.2 Does my phone support the Face Unlock function? ................................................................................................81
2.9.3 How do I set a screen unlock pattern? .....................................................................................................................81
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone using my Gmail account? ................................................................................................................................. 82
2.9.5 How do I lock and unlock the screen? .....................................................................................................................83
2.10.1 How do I add or remove an alarm? ........................................................................................................................83
2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................85
2.11.1 What application formats does my phone support? Is JAVA supported? ...............................................................85
2.11.2 How do I download third-party applications? ........................................................................................................85
2.11.3 Can I change the default installation location for applications? .............................................................................85
2.11.4 How do I install, manage, and uninstall applications? ...........................................................................................85
2.11.5 Why can't I install an application? .........................................................................................................................86
2.12.1 Can I install applications to a microSD card? ........................................................................................................87
2.12.2 Does my phone support online banking transitions? .............................................................................................87
2.13 Backup and restoration .............................................................................................................................................87
2.13.1 How do I back up and restore data? .......................................................................................................................87
2.13.2 Can I back up my contact groups? .........................................................................................................................88
2.13.3 What data can be backed up on my phone? ...........................................................................................................89
2.14.1 What can Task Manager do? ..................................................................................................................................89
2.14.2 How do I access Task Manager? ............................................................................................................................89
2.14.3 What does the Task Manager screen look like? .....................................................................................................90
2.14.4 How do I manage a specific application using Task Manager? .............................................................................90
2.14.5 What cloud services does my phone provide? .......................................................................................................90
2.14.6 How do I access Weather? .....................................................................................................................................90
2.15 What are the developer options? ...............................................................................................................................92
2.16 Can I synchronize my phone's date and time with the network? ..............................................................................92
2.17 Can I use my phone as a USB flash drive? ...............................................................................................................92
2.18 How do I free up the internal storage? ......................................................................................................................93
2.19 How can I adjust the screen brightness? ...................................................................................................................93
2.20 Does my phone have key backlight? ........................................................................................................................94
2.21 How do I turn on or turn off airplane mode? ............................................................................................................95
2.22 How do I restore my phone to its factory settings? ...................................................................................................96
2.23 How do I enter and exit safe mode? ..........................................................................................................................97
2.24 Does my phone support HiSuite? .............................................................................................................................97
2.25 Does my phone support HDMI? ...............................................................................................................................97
2.26 Does my phone support TV-out? ..............................................................................................................................98
2.27 Does my phone support OTG? How do I use it? ......................................................................................................98
2.28 What can I tell from the status indicator? .................................................................................................................99
2.29 Can I use other power adapters than the provided one to charge my phone? ...........................................................99
2.30 Why can's my phone display some games properly? ..............................................................................................100
2.31 What are the features of my phone?........................................................................................................................100
3 Common questions about 4G LTE ......................................................................................... 101
3.1 What is the difference between TDD-LTE and FDD-LTE? ......................................................................................101
3.2 I can't use my 4G phone to access 4G networks? .....................................................................................................101
3.3 How do I switch between 2G, 3G, and 4G networks? ...............................................................................................101
3.4 Why is my phone's 4G signal weak (only one or two bars of signal)? .....................................................................101
4.1 How do I save battery power? ..................................................................................................................................102
4.2 How do I reduce my mobile data usage? ..................................................................................................................102
4.3 What can I do if my phone is experiencing slowdown issues? .................................................................................102
4.4 Can I set my customized wallpaper not to stretch? ...................................................................................................103
4.5 How do I enter recovery mode and restore my phone to its factory settings? ..........................................................103
4.6 Can I scan a QR code using my phone?....................................................................................................................103
4.7 Does my phone support 3D acceleration?.................................................................................................................103
4.8 How do I know whether my phone has been rooted? ...............................................................................................103
4.9 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
4.10 Can I use my phone for recording? .........................................................................................................................104
4.11 Does my phone come with protective film?............................................................................................................104
4.12 Does my phone support mobile TV? ......................................................................................................................104
4.13 Can I edit Word, Excel, PPT, and PDF files on my phone? ....................................................................................104
4.14 How is my phone's ROM allocated? .......................................................................................................................105
4.15 How do I check the available storage in the phone memory and microSD card? ...................................................105
4.16 What can I do if my phone runs out of power quickly? ..........................................................................................107
4.17 Why does my phone get overheated? .....................................................................................................................107
4.18 Why does my phone run slowly? ............................................................................................................................107
4.19 What can I do if my phone doesn't have sufficient storage space? .........................................................................107
4.20 What can I do if I can't access the Internet after I turn on my mobile network? .....................................................108
4.21 What can I do if my phone can't connect to a Wi-Fi hotspot?.................................................................................108
4.22 What can I do if the call volume is too low or the call quality is poor? ..................................................................108
4.23 Why can't I send messages? ....................................................................................................................................108
4.24 Why can't my phone open some audio clips or videos? ..........................................................................................108
4.25 Why can't I transfer files to another Bluetooth device that I've already paired with? .............................................109
4.26 What can I do if the positioning and navigation information displayed on my phone is inaccurate? .....................109
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