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HUAWEI Ascend P7 Smartphone FAQs
Contents
Issue 01 (2014-4-1)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
108
4.20 What can I do if I can't access the Internet after I turn
on my mobile network?
Make sure your SIM card has sufficient balance. Your service provider may stop
providing Internet access to SIM cards that have a negative balance.
Restore the APN settings to their default values.
Touch Settings > Mobile networks > Access Point Names, touch > Reset to
default, and then try again.
4.21 What can I do if my phone can't connect to a Wi-Fi
hotspot?
Check whether the Wi-Fi hotspot name or password has changed. If so, obtain the new
information and try again.
Make sure you are within the working range of the Wi-Fi hotspot; otherwise the Wi-Fi
connection will automatically disconnect.
To connect to some public Wi-Fi hotspot, you may need to log in to a web page for
registration. For details, contact the Wi-Fi hotspot provider.
4.22 What can I do if the call volume is too low or the call
quality is poor?
During the call, press the volume up button to increase the call volume.
Make calls in places with good reception.
Use the Huawei original headset for calls. Other headsets may not be compatible with
your phone.
4.23 Why can't I send messages?
Your phone reception may be poor. Take your phone to a place with good reception and
try again.
Your may be experiencing a network rush. Wait a while and try again.
Make sure the recipient's phone number is correct.
4.24 Why can't my phone open some audio clips or videos?
Your phone may not support the file format. Supported video and audio formats include
MP3, WAV, OGG, MID, AMR, MPEG-4, and 3GP.
The file may be corrupted. Download another copy of the file and try opening it again.
The file may be copyright-protected. Obtain a non copyright-protected version of the
file.
109


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Others manual(s) of Huawei Ascend P7

Huawei Ascend P7 Quick start guide - English - 24 pages

Huawei Ascend P7 User Manual - English - 92 pages

Huawei Ascend P7 User Manual - German - 104 pages

Huawei Ascend P7 Quick start guide - German, Dutch - 24 pages

Huawei Ascend P7 User Manual - Dutch - 99 pages

Huawei Ascend P7 User Manual - French - 100 pages

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Huawei Ascend P7 User Manual - Spanish - 99 pages

Huawei Ascend P7 Quick start guide - Spanish - 24 pages


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