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What if the device will not print?
Turn on the printer. By default, the device is set to sleep after 5 minutes (default) and turn o after 2 hours. You can adjust
the sleep and auto-o time windows in the HP sprocket app on your mobile device. Tap
, tap sprocket, and then adjust
your desired timing.
Charge the printer. If the Charge LED Incator is blinking red, you need to charge your printer.
Conrm Bluetooth is turned on and paired with your printer. If the printer is already paired to your mobile device, turning
Bluetooth o and then on might resolve the issue.
Make sure the device has photo paper in the input tray. Load up to 10 sheets of HP Sprocket Photo Paper with the colored
HP Print Quality Card (formerly the HP ZINK™ Smartsheet).
Move the printer and your mobile device closer together. Bluetooth signals can be weaker at greater distances.
Update the printer rmware. Make sure your mobile device is connected to the Internet and then open the HP sprocket
app. If there is a rmware update available, a rmware update screen displays. Follow the on-screen prompts to complete
the update. Your printer must be charged to 25% or higher before a rmware update.
Reset the printer. On the printer, locate the round reset button under the Paper Cover and press it until the printer turns o.
The printer will automatically restart. If the Status LED light is red, you will want to reset the printer.
What can I do to improve print quality?
Use these recommendations and the sprocket app editing capabilities to improve print quality.
Use genuine HP Sprocket Photo Paper. ZINK™ makes custom photo paper for a variety of
printers. HP recommends using HP Sprocket Photo Paper for best results. To purchase genuine
HP Sprocket Photo Paper, go to hpsprocket.com/start. You can also purchase genuine HP
Sprocket Photo Paper from other retailers.
Always load the blue HP Print Quality Card (formerly the ZINK™ Smartsheet) from the same
pack of photo paper currently in the printer. Load the blue card into the paper tray with the
barcode facing down and the photo paper with the HP logos facing down. Each blue card is
specically calibrated to improve best print quality for that specic pack of photo paper (10
sheets). Using a blue card from other packs of paper might not provide ideal results.
Allow the printer a few minutes to cool down between print jobs. The sprocket app will alert
you when the printer is cooling down and won't print the next image until a cooler temperature is
reached.
Store the photo paper in a cool, dry place and avoid contact with water. If water spills on a
photo, wipe it away as soon as possible to prevent damaging the photo.
Update the printer rmware.
6
Troubleshooting and FAQs
7


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