Manual HP PSC 2400 Photosmart Series (page 155 of 166) (English)

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reference guide

troubleshooting information

145

troubleshooting

For additional information on solving problems you might encounter while

faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting

section in the onscreen hp photo & imaging help.

problem possible cause and solution

I have difficulties

when sending faxes

and when receiving

faxes

• Make sure you connected the HP PSC from the port labeled

“1-LINE” to your telephone wall jack using the phone cord

supplied in the box with your HP PSC.* This special 2-wire cord is

different from the more common 4-wire cords you might already

have in your office. Check the end of the cord and compare it to

the two types of cords shown below:

If you used the 4-wire cord, disconnect it, find the supplied 2-wire

cord, and then connect the 2-wire cord to the HP PSC (at the port

labeled “1-LINE”). For more information on how to connect this

cord, refer to fax setup on page 115.

* This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the

HP PSC, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

Note: If the 2-wire cord is not long enough and you need to extend

it, you might want to purchase a telephone cord extension

connector. Attach the 2-wire cord from the HP PSC to one end of the

extension connector, and then attach a 4-wire cord from the other

end of the connector to the telephone wall jack.

• Make sure you have correctly connected the HP PSC to the

telephone wall jack, and correctly connected any additional

equipment and services that share the phone line with your

HP PSC.

Use the 1-LINE port on the back of the HP PSC to connect to the

wall jack, and use the 2-EXT port to connect any other equipment,

such as a PC modem or an answering machine. For more

information and connection diagrams, see fax setup on page 115.

2-wire cord

End view of the 2-wire phone

cord supplied in the box with

your HP PSC

4-wire cord

End view of a 4-wire phone cord

that might cause faxing problems

if connected directly to your

HP PSC

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HP PSC 2400 Photosmart Series Manual

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