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Chapter 14 : Troubleshooting 215
Updates
I dismissed a system update notification, and now I don't
know how to get the update on my smartphone
If you have a phone network connection or a Wi-Fi connection and the
battery has at least a 30% charge, you can start the update yourself:
Open System Updates . Your smartphone checks for the availability of
the update, and if one is available, tap Download Now. The download
happens in the background, so you can continue to use your smartphone
until the actual installation takes over.
Your smartphone continues to remind you to install the update after it has
been downloaded. You are also reminded that the smartphone will install
the update automatically the next time you charge your smartphone. An
update installation cannot begin unless you have at least a 30% charge
on your battery. If you tap Install Later, the update will automatically
install the next time the following conditions are true: the smartphone is
charging and idle, and the battery has at least a 30% charge.
My smartphone froze while I was downloading or installing a
system update
If this happens, you can use webOS Doctor to restore your smartphone
and install the system update from your computer using the USB cable.
On your computer, go to hpwebos.com/support to download webOS
Doctor.
Transferring information from another HP
webOS phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn't respond to taps, so I can't access USB
Drive mode
If you can't put your smartphone in USB Drive mode using the screen, you
can use a keyboard shortcut. Connect your smartphone to your computer
using the USB cable, and then press and hold Option + Sym + U.
Making room on your smartphone
If you store a large number of files or install many applications, the
internal memory on your smartphone may fill up. Here are some ways to
clear space on your smartphone:
Photos, Videos, Music, Amazon MP3 (if available), Quickoffice, PDF
View: Large files take up a lot of memory. Move files to your computer
(see Copy files between your smartphone and your computer), or delete
them from your smartphone.
Email: Email attachments can be large and consume lots of memory.
Copy attachments to your computer (see Copy files between your
smartphone and your computer), or delete large files from your
smartphone (see Delete a message). You may also want to empty the
deleted items folder.
Messaging: If you do a lot of text or multimedia messaging, delete
messages or conversations (see Delete a message or Delete a
conversation). Also, attachments to multimedia messages can be large
and consume lots of memory. Copy attachments to your computer (see
Copy files between your smartphone and your computer), or delete
large files from your smartphone (see Delete a message).
Web: Delete stored web browsing information by clearing your history,
cookies and cache (see Customise web browser settings).
Third-party applications: You can delete infrequently used applications
(see Delete applications).
215


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