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214 Chapter 14 : Troubleshooting
to the top level of the drive. As long as the file is in a supported format,
your smartphone can detect and open it.
NOTE If you move a music file into the ringtones folder, the Music application
cannot find it.
Backing up and restoring data
I need to reset my smartphone but don't understand the
difference between the erase options
The four erase options are as follows:
Erase Apps & Data: Erases all application data and settings, as well as
any applications you installed from App Catalog.
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos and music.
Full Erase: Erases application data and settings, apps you installed and
USB drive storage files. Select this option if you want a clean erase of
your currently installed apps and files but plan to continue using the
smartphone.
Secure Full Erase: Erases application data and settings, apps you installed
and USB drive storage files. Select this option if you are planning to give
the smartphone away and you want your data and files to be
unrecoverable even using a third-party tool.
For more information, see Erase data and reset your smartphone.
How do I get my data back after a full or partial erase?
After you perform one of the erase options, on your smartphone, enter
your existing HP webOS Account email address and password—don’t
create a new one. When you do this, all data that has been backed up to
your profile – contacts, calendar events and tasks, as well as apps you
bought through App Catalog – is restored to your smartphone. To restore
information about your online accounts to your smartphone, simply enter
the password for each account when prompted after the erase—
synchronisation begins again.
The Erase USB Drive option and the two full erase options delete
everything stored in your smartphone's USB drive (pictures, videos, music,
documents, PDF files, ringtones and so on). You need to have copies of
those files available elsewhere if you want to restore them to your
smartphone. For example, you can save copies on your computer and
then transfer them back to your smartphone (see Copy files between your
smartphone and your computer).
I want to do a full erase, but the screen is cracked or doesn't
respond to taps
If you can't do a full erase using the screen, you can use a keyboard
shortcut. Press and hold Option + Sym + the power button for 15
seconds.
My bookmarks were restored, but the thumbnail icon is not
displayed
Web bookmarks are part of the data backed up to your HP webOS
Account. After a partial or full erase, a bookmark is restored with a
generic thumbnail icon. After you revisit the page for which you created
the bookmark, the thumbnail icon is restored.
214


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