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Chapter 14 : Troubleshooting 199
it out because they do not want wireless access to their servers), you
cannot synchronise with your Exchange account.
If your company requires you to change your password for accessing your
Exchange account, you must change the password on your smartphone
(see Change account login settings).
I have entered the settings to sync with Exchange, but I can't
synchronise with my company's Exchange server
Check with your system administrator to find out if a system-wide locking
policy is in place.
A notification tells me that ActiveSync encountered a problem
on the server
There is a temporary problem with the server or the server may be
temporarily overloaded. Try again later, and if the problem persists,
contact your system administrator.
A notification tells me that there is not enough free memory to
synchronise
1 Tap the centre of the gesture area to display Card view.
2 Scroll through the cards and note how many applications are open.
3 Close any application you are not using by throwing its card off the
top of the screen.
If the problem persists, see Making room on your smartphone for other
suggestions.
A notification tells me that the server could not be reached
Make sure your smartphone is connected either to your wireless service
provider's network or to a Wi-Fi network (see Icons in the title bar).
If you have a network connection and receive this notification, it means
your smartphone had to wait too long to connect to the Exchange server.
The connection may have been lost, the server may be temporarily
overloaded or the server may have encountered an internal error. Check
your Exchange server name and proxy server settings (see Set up email:
Microsoft Exchange and Lotus Notes) and try again later.
A notification tells me that ActiveSync encountered a problem
with [item type] [item name]
There was an error while synchronising a single item. This error can
usually be corrected only by deleting the item that caused the error. If you
sync again to see if the error persists, be aware that items causing this
type of error are skipped and do not show up again.
Data connections
I don’t know if I have a data connection
The following icons appear in the title bar to indicate whether data
services are available. If you don’t see one of these icons, you don’t have
a data connection:
Table 1. Data connection icons
Icon Description
Your smartphone is connected to a GPRS data network.
Your smartphone is connected to an EDGE data network.
Your smartphone is connected to a 3G (UMTS or HSDPA)
data network.
199


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