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198 Chapter 14 : Troubleshooting
Some features of my hands-free device don't work with my
smartphone
Check the compatibility list at hpwebos.com/support to ensure that
your device is compatible with your HP Pre
3
.
Even if the hands-free device is compatible with your smartphone, your
smartphone may not support all the features of the device. Check the
documentation that came with your hands-free device or the
manufacturer’s website for feature-compatibility information between
the device and your smartphone.
Synchronisation
I don't want to sync calendar or contact information with my
online account – just email
For most online account providers that sync with more than one app—for
example, Google—if you do not want to sync an application with that
provider's online account, you can remove that application from the
account using the Accounts application. The online account continues to
sync with any other related applications.
1 Open Accounts .
2 Tap the account name.
3 To change which applications are associated with the account: For
each app listed, tap On or Off.
You can also remove an application from online account sync from within
the application itself.
1 Open the application.
2 Open the application menu and tap Preferences & Accounts.
3 Tap the account name.
4 Tap Remove Account and then tap Remove [app name] Account.
I want to sync with Outlook or Palm Desktop by ACCESS
software on my computer
Your HP Pre
3
can synchronise with select online services so that you can
store and sync your info in online accounts (see Manage online
accounts). You can access your data even when you are not able to make
a connection to the web, because your data is stored on your
smartphone.
If you have data from a Palm smartphone in Outlook or Palm Desktop by
ACCESS, you can do a one-way transfer of the data from the desktop
application to your smartphone (see Export data from a desktop
organiser on your computer). After the transfer of this data to your
smartphone, you can assign this data to sync with an online account. You
can also assign it to the HP webOS Account account on your
smartphone. Data in this account is backed up to your online HP webOS
Account daily, so you can retrieve it if you need to reset your smartphone.
But it is not a true sync, because you cannot change your HP webOS
Account data anywhere except on your smartphone.
If your desktop Outlook synchronises with an Exchange server using
Microsoft Exchange ActiveSync, you cannot do a one-way export of that
Outlook data to your smartphone. However, you can synchronise the
Outlook data wirelessly with your smartphone through your Exchange
account.
NOTE You can go to hpwebos.com/sync-solutions to see if a third-party solution
is available that supports sync of your HP Pre
3
with a desktop application.
I have an Exchange account at work, but my data is not
being downloaded to my smartphone
Check with your system administrator to obtain or verify the name of the
mail server that offers you wireless access to the corporate mail system.
If you cannot obtain the name of this server (some companies do not give
198


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