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reference guide 25
language 1
installation troubleshooting
This chapter provides answers to frequently asked questions about installing your
HP Photosmart printer software on a Windows PC. For comprehensive
troubleshooting information about all aspects of your printer, including error
messages and Macintosh troubleshooting, see the HP Photosmart Printer Help.
For information about viewing the Printer Help, see view the hp photosmart
printer help on page 1.
Windows PC
Problem Possible cause Solution
When I connected the printer
to my computer, the Found
New Hardware Wizard
opened but did not recognize
the printer.
You connected the printer to
your computer before inserting
the HP Photosmart CD.
1 Disconnect the USB cable from the
printer.
2 Close the Found New Hardware
Wizard.
3 Insert the HP Photosmart CD into your
computer and install the printer
software.
During installation, the system
requirements dialog box
appears, indicating that my
computer monitor’s display
resolution does not meet the
minimum system requirements.
Your monitors display
resolution is set below
minimum system requirements.
For more information, see
system requirements on
page 30.
1Click Cancel in the system requirements
dialog box.
2 Right-click on the Desktop and select
Properties.
3Click the Settings tab.
4 Move the slider to the right until the
resolution is 800 x 600 or higher.
5Click OK. A Monitor Settings message
appears.
6Click Yes to accept the changes.
7 Reinstall the printer software.
The software did not install
correctly on my computer.
OR
I need to reinstall the printer
software.
There may be a conflict with
your virus protection program.
OR
There may be a conflict with
another software program.
1 Uninstall the printer software. To do
this, insert the HP Photosmart CD into
your computer, click Uninstall, then
follow the instructions on your computer
screen.
2 When the uninstall is complete, restart
your computer.
3 Pause or disable any active virus
protection programs.
4 Reinstall the printer software.
29


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