Manual HP Photosmart C4340 (page 50 of 63) (English)

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5 Answering machine

6 Use the phone cord supplied in the box with the product

Make sure the product is set to receive faxes automatically and that the number of rings to wait

setting is correct. The number of rings to answer for the product should be greater than the

number of rings to answer for the answering machine. Set your answering machine to a low

number of rings and the product to answer in the maximum number of rings supported by your

product. (The maximum number of rings varies by country/region.) In this setup, the answering

machine will answer the call and the product will monitor the line. If the product detects fax tones,

the product will receive the fax. If the call is a voice call, the answering machine will record the

incoming message.

For more information on setting up the product, see the printed documentation that came with

the product.

Cause: The answering machine was not set up properly with the product.

If this did not solve the issue, try the next solution.

Solution 7: If you use a distintive ring service, make sure the Distinctive Ring

setting matches the ring pattern for your fax number

Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring

service through your telephone company), make sure that the Distinctive Ring setting on the

product is set to match. For example, if the phone company has assigned your number a double

ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

NOTE: The product cannot recognize some ring patterns, such as those with alternating

short and long ringing patterns. If you are having problems with a ring pattern of this type,

ask your phone company to assign a non-alternating ring pattern.

If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the

product is set to All Rings.

Cause: You had a special ring pattern for your fax phone number (using a distinctive ring

service through your telephone company), and the Distinctive Ring setting on the product did

not match.

If this did not solve the issue, try the next solution.

Solution 8: If you do not use a distintive ring service, make sure the Distinctive

Ring setting is set to All Rings

Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring

setting on the product is set to All Rings.

Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a

distinctive ring service).

If this did not solve the issue, try the next solution.

Solution 9: Make sure other equipment on the phone line is not reducing the fax

signal

Solution: If the product shares the same phone line with other types of phone equipment,

such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax

signal level might be reduced. The signal level can also be reduced if you use a splitter or connect

Chapter 4

48 Troubleshooting and support

Troubleshooting and support

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Others manual(s) of HP Photosmart C4340

HP Photosmart C4340 User Manual - English - 317 pages

HP Photosmart C4340 Quick start guide - English - 8 pages

HP Photosmart C4340 User Manual - German - 53 pages

HP Photosmart C4340 Quick start guide - German, Dutch - 8 pages

HP Photosmart C4340 Quick start guide - French - 8 pages

HP Photosmart C4340 Quick start guide - Italian - 8 pages

HP Photosmart C4340 Quick start guide - Spanish - 8 pages

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HP Photosmart C4340 Manual

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