Manual HP Photosmart C4340 (page 48 of 63) (English)

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Cause: You were faxing over the Internet using an IP phone, and there was a problem with

the transmission.

The product cannot receive faxes, but can send faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely

solution first. If the first solution does not solve the problem, continue trying the remaining solutions

until the issue is resolved.

Solution 1: Make sure you set up the product as described in the printed

documentation

Solution: Follow the instructions in your printed documentation to set up the product properly

for faxing, based on the equipment and services you have on the same phone line as the product.

Then, run a fax test to check the status of the product and to make sure you set it up properly.

The product prints a report with the results of the test. If the test fails, review the report for

information on how to fix the problem.

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Check the Auto Answer setting

Solution: Depending on your office setup, you might be able to set the product to answer

incoming calls automatically. To find out what the recommended answer mode is for your office

setup, see the printed documentation that came with the product.

If you must have Auto Answer off, you will need to press Scan/Fax and Start Fax to receive a

fax.

Cause: Auto Answer was turned off, which means that the product would not answer

incoming calls. You must be available to respond in person to incoming fax calls in order to

receive faxes.

If this did not solve the issue, try the next solution.

Solution 3: Set the product to answer faxes manually

Solution: Set the product to answer faxes manually. You cannot receive faxes automatically

if you have a voice mail service at the same phone number you use for fax calls. You must

receive faxes manually; this means you must be available to respond in person to incoming fax

calls.

For more information on how to set up the product when you have a voice mail service, see the

printed documentation that came with the product.

Cause: You subscribed to a voice mail service at the same phone number you used for fax

calls.

If this did not solve the issue, try the next solution.

Solution 4: If you have a computer dial-up modem on the same phone line as the

product, make sure the modem software is not intercepting the fax

Solution: If you have a computer dial-up modem on the same phone line as the product, check

to make sure that the software that came with your modem is not set to receive faxes

automatically. Modems that are set up to receive faxes automatically take over the phone line

to receive all incoming faxes, which prevents the product from receiving fax calls.

Cause: You had a computer dial-up modem on the same phone line as the product.

If this did not solve the issue, try the next solution.

Chapter 4

46 Troubleshooting and support

Troubleshooting and support

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Others manual(s) of HP Photosmart C4340

HP Photosmart C4340 User Manual - English - 317 pages

HP Photosmart C4340 Quick start guide - English - 8 pages

HP Photosmart C4340 User Manual - German - 53 pages

HP Photosmart C4340 Quick start guide - German, Dutch - 8 pages

HP Photosmart C4340 Quick start guide - French - 8 pages

HP Photosmart C4340 Quick start guide - Italian - 8 pages

HP Photosmart C4340 Quick start guide - Spanish - 8 pages

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HP Photosmart C4340 Manual

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