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3. Select Printer Status Report, and press OK.
4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if
paper is jammed inside the product.
NOTE: Make sure the paper in the tray meets specications for this product.
Try sending a print job from a computer
1. Use a word-processing program to send a print job to the product.
2. If the job does not print, make sure you selected the correct printer driver.
3. Uninstall and then reinstall the product software.
Factors that aect product performance
Several factors aect the time it takes to print a job:
The software program that you are using and its settings
The use of special paper (such as heavy paper and custom-size paper)
Product processing and download time
The complexity and size of graphics
The speed of the computer you are using
The USB or network connection
Whether the product is printing in color or in monochrome
The type of USB drive, if you are using one
Information pages
Information pages reside within the product memory. These pages help diagnose and solve problems with
the product.
NOTE: If the product language was not correctly set during installation, you can set the language manually
so the information pages print in one of the supported languages. Change the language by using the Setup >
Printer Settings > Preferences > Languages menu in the control panel or by using the HP Embedded Web
Server.
1.
On the control panel home screen, select Setup (using the or button, if needed), and press OK.
2. Select Print Reports, and press OK.
3. Select the name of the report that you want to print, and press OK:
Menu Item
Description
Printer Status Report Prints the cartridge status. Includes the following information:
Estimated proportion of cartridge life remaining
NOTE: Cartridge-level alerts and indicators provide estimates for planning purposes only. When you
receive a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until you are prompted to.
Approximate number of pages remaining
56 Chapter 7 Solve problems ENWW
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