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7 Solve problems
Problem-solving checklist
Information pages
Factory-set defaults
Cleaning routines
Jams and paper-feed issues
Cartridge issues
Printing issues
Connectivity issues
Wireless network issues
Product software issues (Windows)
Product software issues (OS X)
Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
Check that the product power is on
Check the control panel for error messages
Test print functionality
Try sending a print job from a computer
Factors that aect product performance
Check that the product power is on
1. If the power button is not lit, press it to turn the product on.
2. If the power button does not seem to work, ensure that the power cable is connected to both the
product and the electrical or AC outlet.
3. If the product is still not powering up, check the power source by connecting the power cable to a
dierent electrical or AC outlet.
Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
Test print functionality
1.
On the control panel home screen, select Setup (using the or button, if needed), and press OK.
2. Select Print Reports, and press OK.
ENWW Problem-solving checklist 55
65


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