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HP OfficeJet Pro 9010 series Manual

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● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy
completing another task, such as receiving a fax or making a copy. Check the display for a message
indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state before running
the test.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to
www.support.hp.com . This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled
on the back of the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled on the back of the printer.
NOTE:
If you use the port labeled to connect to the telephone wall jack, you cannot send or receive
faxes. The port labeled should only be used to connect other equipment, such as an answering
machine.
ENWW Get help in this guide 167
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  • Every time scam or junk calls my fax number, as soon as they hear the fax machine emit its tone They hang up The problem is that every time they do that, my machines types up a report and at the end says, NO FAX.
    That’s very obvious but I’m end a with a pile of useless paper and now the ink is very low from doing it. I would like to stop the Report that it useless and only use them when it is a ligimit fax report. I have an HP office jet 9010 All in one Submitted on 16-5-2022 at 00:10

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  • What is that behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:18

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  • What is behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:14

    Reply Report abuse

  • Miten saan asetettua värikasetit? Yritän asettaa, mutta erittäin tiukka, ei mene paikoilleen. Submitted on 24-7-2021 at 14:44

    Reply Report abuse


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