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HP OfficeJet Pro 9010 series Manual

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Fax issues
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
● Tests the fax hardware
● Veries that the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Tests the status of your phone line connection
● Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting
the test.
3. On the Fax screen, ick to the right and touch Setup , touch Setup Wizard, and then follow the onscreen
instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
● If the fax test failed, review the solutions below.
● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
● Turn the printer o by pressing (the Power button) located on the front left side of the printer and
then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in
again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
166 Chapter 9 Solve a problem ENWW
… 172 …


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  • Every time scam or junk calls my fax number, as soon as they hear the fax machine emit its tone They hang up The problem is that every time they do that, my machines types up a report and at the end says, NO FAX.
    That’s very obvious but I’m end a with a pile of useless paper and now the ink is very low from doing it. I would like to stop the Report that it useless and only use them when it is a ligimit fax report. I have an HP office jet 9010 All in one Submitted on 16-5-2022 at 00:10

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  • What is that behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:18

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  • What is behind the two covered ports/panels on the back of the printer? Submitted on 1-9-2021 at 17:14

    Reply Report abuse

  • Miten saan asetettua värikasetit? Yritän asettaa, mutta erittäin tiukka, ei mene paikoilleen. Submitted on 24-7-2021 at 14:44

    Reply Report abuse


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