The "Fax Connected to Active Telephone Wall Jack" test failed .................... 142
The "Phone Cord Connected to Correct Port on Fax" test failed .................... 142
The "Using Correct Type of Phone Cord with Fax" test failed ........................ 143
The "Dial Tone Detection" test failed .............................................................. 144
The "Fax Line Condition" test failed ................................................................ 144
The display always shows Phone Off Hook ..................................................................... 145
The printer is having problems sending and receiving faxes ........................................... 145
The printer cannot receive faxes, but can send faxes ..................................................... 147
The printer cannot send faxes, but can receive faxes ..................................................... 148
Solve HP ePrint and HP Printables problems .................................................................................. 149
Solve network problems ................................................................................................................... 150
General network troubleshooting ..................................................................................... 150
Unable to connect the printer wirelessly .......................................................................... 150
Step 1: Make sure the Wireless (802.11) light is turned on ............................ 150
Step 2: Make sure the computer is connected to the wireless network .......... 151
Step 3: Run the wireless test .......................................................................... 151
Step 4: Restart components of the wireless network ...................................... 152
Solve printer management problems ............................................................................................... 153
Embedded web server cannot be opened ....................................................................... 153
Printhead maintenance .................................................................................................................... 155
Clean the printhead ......................................................................................................... 155
Align the printhead ........................................................................................................... 156
Calibrate the linefeed ....................................................................................................... 157
Reinstall the printhead ..................................................................................................... 157
Clear jams ........................................................................................................................................ 159
Clear paper jams inside the printer .................................................................................. 159
Clear paper jams in the automatic document feeder ....................................................... 160
Avoid paper jams ............................................................................................................. 161
Clear the print carriage ..................................................................................................................... 162
Appendix A Technical information ................................................................................................................... 163
Warranty information ........................................................................................................................ 164
Ink cartridge warranty information ................................................................................... 164
Specifications ................................................................................................................................... 165
System requirements ....................................................................................................... 165
Environmental specifications ........................................................................................... 165
Input tray capacity ............................................................................................................ 165
Output tray capacity ......................................................................................................... 166
Paper size and weights .................................................................................................... 166
Print specifications ........................................................................................................... 166
Copy specifications .......................................................................................................... 166
Scan specifications .......................................................................................................... 166
Fax specifications ............................................................................................................ 167
Cartridge yield .................................................................................................................. 167
x ENWW
