9 Printer management tools ............................................................................................................................. 115
Toolbox (Windows) ........................................................................................................................... 116
Open the Toolbox ............................................................................................................ 116
HP Utility (OS X) ............................................................................................................................... 117
Embedded web server ..................................................................................................................... 118
About cookies .................................................................................................................. 118
Open the embedded web server ..................................................................................... 118
10 Solve a problem .......................................................................................................................................... 121
HP support ....................................................................................................................................... 122
Register printer ................................................................................................................ 122
Support process ............................................................................................................... 122
Obtain electronic support ................................................................................................. 122
HP support by phone ....................................................................................................... 123
Before you call ................................................................................................ 123
Phone support period ...................................................................................... 123
Support phone numbers .................................................................................. 123
After the phone support period ........................................................................ 123
Get help from the printer control panel ............................................................................................. 124
Understand printer reports ............................................................................................................... 125
Printer status report ......................................................................................................... 125
Network configuration page ............................................................................................. 126
Solve printer problems ..................................................................................................................... 129
The printer shuts down unexpectedly .............................................................................. 129
Printhead alignment fails ................................................................................................. 129
Paper-feed problems ....................................................................................................... 129
The printer cannot read the memory device .................................................................... 130
Solve printing problems .................................................................................................................... 131
Solve copy problems ........................................................................................................................ 135
Copies are blank or faded ................................................................................................ 135
Size is reduced ................................................................................................................ 135
Copy quality is poor ......................................................................................................... 135
Solve scan problems ........................................................................................................................ 137
Scanner did nothing ......................................................................................................... 137
Scan takes too long ......................................................................................................... 137
Part of the document did not scan or text is missing ....................................................... 137
Text cannot be edited ...................................................................................................... 138
Scanned image quality is poor ......................................................................................... 139
Unable to scan to network folder ..............................
....................................................... 139
Unable to scan to email ................................................................................................... 140
Solve fax problems ........................................................................................................................... 141
The fax test failed ............................................................................................................ 141
The "Fax Hardware Test" failed ...................................................................... 141
ENWW ix
