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Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm or moving the
printer)?
If you need to call HP, it is often useful to print the printer status report before calling.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
Printer status report
Network configuration page
Printer information page
Print quality diagnostic report
Wireless test report
Printer status report
Use the printer status report to view current printer information and ink cartridge status. Also use the
printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
To print the printer status report
Press and hold the
(Cancel) button for three seconds.
ENWW Understand printer reports 59
70


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