Basic wireless troubleshooting ....................................................................................... 70
Advanced wireless troubleshooting ............................................................................... 71
Step 1: Make sure your computer is connected to your network ................ 71
Step 2: Make sure that the printer is connected to your network ............... 72
Step 3: Make sure your computer is not connected over a Virtual
Private Network (VPN) .................................................................................. 74
Step 4: Make sure the printer is online and ready ........................................ 74
Step 5: Make sure the HP printer labeled (Network) is set as the
default printer driver (Windows only)
.......................................................... 75
Step 6: Check to see if the rewall software is blocking communication ... 75
After resolving the problems .......................................................................................... 75
Reset the Printer Network Settings .................................................................................................. 76
Troubleshoot installation issues ......................................................................................................................... 77
Hardware installation suggestions ................................................................................................... 77
HP software installation suggestions ............................................................................................... 77
Understand the Printer Status Report ................................................................................................................ 79
Understand the network conguration page ...................................................................................................... 81
Printhead maintenance ....................................................................................................................................... 84
Clean the printhead ........................................................................................................................... 84
Align the printhead ............................................................................................................................ 85
Uninstall and reinstall the HP software .............................................................................................................. 86
Clear jams ............................................................................................................................................................ 88
Clear paper jams ................................................................................................................................ 88
Avoid paper jams ............................................................................................................................... 89
Control panel lights reference ............................................................................................................................. 91
Appendix A Technical information ................................................................................................................... 97
Warranty information .......................................................................................................................................... 98
Hewlett-Packard limited warranty statement .................................................................................. 99
Ink cartridge warranty information .................................................................................................. 99
Printer specications ......................................................................................................................................... 101
Physical specications .................................................................................................................... 101
Product features and capacities ..................................................................................................... 101
Processor and memory specications ............................................................................................ 102
System requirements ...................................................................................................................... 102
Network protocol specications ..................................................................................................... 102
Embedded web server specications ............................................................................................. 102
Paper specications ........................................................................................................................ 102
Understand specications for supported paper .......................................................... 103
Understand supported sizes ...................................................................... 103
Understand supported paper types and weights ...................................... 105
viii ENWW