Anonymous usage information storage .............................................................................................................. 46
5 Solve a problem ........................................................................................................................................... 46
HP support ........................................................................................................................................................... 48
Obtain electronic support ................................................................................................................. 48
HP support by phone ......................................................................................................................... 48
Before you call ................................................................................................................ 49
Phone support period ..................................................................................................... 49
Telephone support numbers .......................................................................................... 49
After the phone support period ...................................................................................... 50
General troubleshooting tips and resources ....................................................................................................... 51
Solve printer problems ........................................................................................................................................ 52
The printer shuts down unexpectedly .............................................................................................. 52
Alignment fails .................................................................................................................................. 52
The printer is not responding (nothing prints) ................................................................................. 52
The printer prints slowly ................................................................................................................... 53
Solution 1: Use a lower print quality setting .................................................................. 53
Solution 2: Check the ink levels ...................................................................................... 53
Solution 3: Contact HP support ...................................................................................... 54
The printer is making some unexpected noises ............................................................................... 54
Blank or partial page printed ............................................................................................................ 54
Something on the page is missing or incorrect ................................................................................ 55
Placement of the text or graphics is wrong ...................................................................................... 55
Print quality troubleshooting .............................................................................................................................. 57
Solution 1: Make sure you are using original HP ink cartridges ....................................................... 57
Solution 2: Check the ink levels ........................................................................................................ 57
Solution 3: Check the paper loaded in the input tray ....................................................................... 58
Solution 4: Check the paper type ...................................................................................................... 58
Solution 5: Check the print settings .................................................................................................. 58
Solution 6: Print and evaluate a print quality report ........................................................................ 59
Solution 7: Contact HP support ......................................................................................................... 60
Solve paper-feed problems ................................................................................................................................. 62
Solve problems using HP ePrint and HP websites .............................................................................................. 64
Solve problems using HP ePrint ........................................................................................................ 64
Solve problems using HP websites ................................................................................................... 65
Congure your rewall software to work with the printer ................................................................................. 66
Solve printer management problems ................................................................................................................. 67
Embedded web server cannot be opened ........................................................................................ 67
Solve network problems ...................................................................................................................................... 69
Solve Ethernet network problems .................................................................................................... 69
Solve wireless problems ................................................................................................................... 69
ENWW vii
