Manual HP Officejet 6800 (page 7 of 32) (English)

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Cannot send but can receive faxes

1. Perform a copy or scan to ensure that the printer is

working properly.

2. Check the physical fax connections.

3. Check if other fax devices can send to the same phone

number. The receiving fax device might have blocked

your phone number, or it might be having technical

problems.

4. If the problem persists, print the Fax Error Report and

Fax Log (and if available, the caller ID report and junk

fax report), and then contact HP for further help.

Cannot receive but can send faxes

1. Check the fax settings on the printer.

2. Check the physical fax connections.

3. Check if other devices connected to the same phone

line can receive faxes. The phone line might be faulty

or the sending fax device might be having problems

sending faxes. You might also want to check if you

have blocked the sender’s phone number.

4. Check the problem with the sender. If the problem

persists, print the Fax Error Report and Fax Log (and if

available, the caller ID report and junk fax report), and

then contact HP for further help.

Cannot send and receive faxes

1. Perform a copy or scan to ensure that the printer is

working properly.

2. Check the physical fax connections.

3. Check the fax settings on the printer.

4. Check if other devices connected to this phone line can

send or receive faxes. There might be a problem with

the phone line.

5. Reset the printer by turning o the printer and, if

possible, the main switch of the power supply. Wait for

a few seconds before turning on the power again. Try

to send or receive a fax on the printer.

6. If the problem persists, print the Fax Error Report and

Fax Log (and if available, the caller ID report and junk

fax report), and then contact HP for further help.

If you have subscribed to a voicemail service on the

same phone line used for faxing, you will have to

receive faxes manually.

Check the printer fax settings

• The Auto Answer feature is turned on for the printer to

receive fax automatically.

• If you have subscribed to a voicemail service from

the phone company or service provider, ensure that

the Rings to Answer on the printer is set to be more

than that of the telephone answering machine. The

printer will monitor the line and decide if an incoming

call is a normal phone call or fax call. If it is a fax call,

the printer will start a fax connection automatically.

Otherwise, you might have to receive the fax manually

by touching Fax.

• If multiple phone numbers are assigned to the same

physical phone line and the line is shared by multiple

devices, ensure that the printer is set to the correct

distinctive ring setting for receiving faxes.

Check the physical fax connections

• Connect the phone cable from the port labeled 1-LINE

on the back of the printer to the phone wall jack and

connect a phone cable from the port labeled 2-EXT on

the back of the printer to an extension phone. From the

extension phone, call the phone number that failed to

receive the faxes.

If you were trying to fax to an external number,

be sure to include any required access code or

numbers prior to entering the number. You might

also need to add a pause in the number to prevent

the printer from dialing too fast; to add a pause,

touch * repeatedly until a dash (-) appears on the

display.

• If you cannot make any outgoing calls because no dial

tone is detected or the line is noisy, try using another

phone cable in place of the one connected to the 1-LINE

phone port, or move the printer to another location

that has a separate phone line (if possible) and see if

there are similar problems.

• If you are in a digital phone environment (such as FoIP,

fax over VoIP), reduce the fax speed and turn o the

Error Code Modulation (ECM) from the printer control

panel. If needed, contact your phone company to nd

out if there are problems with the phone line or to learn

more about the capabilities of the phone network.

Solve fax problems

If you still have problems using fax after successfully completing the fax test on page 5, follow the steps below:

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Others manual(s) of HP Officejet 6800

HP Officejet 6800 User Manual - English - 192 pages

HP Officejet 6800 User Manual - German - 209 pages

HP Officejet 6800 User Manual - Dutch - 201 pages

HP Officejet 6800 Quick start guide - All languages - 2 pages

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HP Officejet 6800 Manual

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