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Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause Solution
The product is o. Verify that the product is on and ready. Restart the product if
necessary.
The product is too far away from the wireless router or access point. Move the product closer to the wireless router or access point.
A personal rewall program is blocking communication. Temporarily disable the rewall program to install the product. Re-
enable the rewall program once the product installation is
complete. If disabling the rewall allows you to communicate with
the product, you might want to assign the product a static IP
address, and then re-enable the rewall. For information about
rewalls that are used in an HP environment, see www.hp.com/
support/XP_rewall_information.
The product is not communicating with the wireless router or access
point.
Verify that the wireless light is on. If it is not on, press the
wireless button.
Move the product closer to the wireless router or access point,
and then try again.
Restore the default wireless settings.
a. Turn the product o.
b.
Press and hold the wireless button and the cancel
button, and then turn the product on.
c. Hold the buttons until all the lights blink in unison, and
then release the buttons.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings, provide the
settings, and then continue the installation.
64 Chapter 6 Solve problems ENWW
72


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