Step 4: Check the paper
1. Make sure that the paper that you are using meets specifications.
2. Make sure that the paper is loaded correctly in the input tray.
Step 5: Check the software
1. Make sure that the product software is installed correctly.
2. Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
Step 6: Test print functionality
1. Print a configuration page. Select Print configuration page on the Services tab in the Printer
Preferences.
2. If the page does not print, verify that the input tray contains paper.
3. If the page jams in the product, clear the jam.
Step 7: Check the supplies
Print a supplies status page and check the estimated remaining life of the print cartridges and imaging
drum.
Step 8: Try sending a print job from a computer
1. Try printing the job from another computer that has the product software installed.
2. Check the USB cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type that you are using.
3. If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the media that you are using.
100 Chapter 9 Solve problems ENWW
