This could be a result of poor signal strength. If you have this problem, check the following issues:
●
Ensure you have good network reception. If your device only shows one or two bars of coverage,
then you are more likely to experience frequent disconnects. If you are indoors try moving closer to
the exterior of the building since some concrete buildings can significantly reduce cellular signal
strength. If you work around a lot of electronic equipment, try moving away from it, especially if
that equipment also produces radio signals.
●
Contact your cell phone carrier to ensure the following:
◦
The network has been correctly set up.
◦
You have the correct services enabled for your account.
◦
Your carrier is not suffering network outages or performing network maintenance in your area.
I have trouble connecting to the Internet. What should I do?
If you have trouble connecting to the Internet, perform the following checks:
●
Ensure you have good network reception. If your device only shows one or two bars of coverage,
then you are more likely to experience frequent disconnects. If you are indoors try moving closer to
the exterior of the building since some concrete buildings can significantly reduce cellular signal
strength. If you work around a lot of electronic equipment, try moving away from it, especially if
that equipment also produces radio signals.
●
Make sure you have subscribed to a data service from your service provider.
●
If you are using Wi-Fi, move closer to the hotspot, and then check the settings with your network
administrator.
I cannot hear calls clearly. How do I resolve this?
●
Ensure you have good network reception. If your device shows only one or two bars of coverage,
then you are more likely to experience frequent disconnects. If you are indoors try moving closer to
the exterior of the building since some concrete buildings can significantly reduce cellular signal
strength. If you work around a lot of electronic equipment, try moving away from it, especially if
that equipment also produces radio signals.
●
Increase the volume during the call to ensure that the device is loud enough.
●
If you are using a wired headset, make sure that the headset and the connector are not damaged.
Contact your headset manufacturer if problems persist.
●
If you are using a Bluetooth headset, ensure that you are within range of your device. Audio
quality will decrease as you get farther from your device and your headset may lose connection if
you get too far from the device. Contact your headset manufacturer if problems persist.
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