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HP Envy Pro 6400 series Manual

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● Do not combine dierent paper types and paper sizes in the paper tray; the entire stack of paper in the
paper tray must be the same size and type.
● Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-
width guides do not bend the paper in the paper tray.
● Do not force paper too far inside the paper tray.
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
● If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the paper tray
– Make sure paper is loaded in the paper tray. For more information, see Load media on page 18.
– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the
paper-width guides do not bend the paper in the paper tray.
– Make sure paper in the paper tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
● Pages are skewing
– Make sure the paper is loaded in the middle of the paper tray and the paper-width guides are t
against the left and right sides of the paper.
– Load paper into the printer only when it is not printing.
● Multiple pages are being picked up
– Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the
paper-width guides do not bend the paper in the paper tray.
– Make sure the paper tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eiciency.
Ink cartridge issues
●
Identify whether a cartridge has a problem
●
Fix cartridge problems
Identify whether a cartridge has a problem
If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
Smart app, or the Cartridge access door lights up.
To identify whether a specic cartridge has a problem, open the cartridge access door, and then check the ink
cartridge light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on
cause and solution, see Printer warning or error status on page 100.
ENWW Get help in this guide 91
… 97 …


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  • Printer has stopped printing, Letters E and I have appeared on screen Submitted on 5-12-2022 at 18:01

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  • I cannot copy a document. No lights are lit except the blue wireless light. There is no light in the output tray. Submitted on 14-6-2022 at 16:39

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    • I have a similar problem but cannot find an explanation why Answered on 3-10-2022 at 23:13

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  • Please show a diagram explaining where to load the paper Submitted on 9-6-2022 at 18:13

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  • I changed my black cartridge and now it just gives me the error message that he 0E0 blinking Submitted on 9-3-2022 at 19:30

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  • how do i scan from my printer? what buttons do I push? thank you Submitted on 19-2-2022 at 17:32

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  • I cannot copy from my printer no buttons are lit except the blue button Submitted on 22-1-2022 at 23:20

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  • I'm unable to load paper into the printer. Does this printer print 5X7 photo paper Submitted on 7-1-2022 at 20:13

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  • Error message says printer is offline. How do I correct that? Submitted on 28-11-2021 at 00:42

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  • how do i stop the printer from continually printing the same document?




    Submitted on 24-10-2021 at 01:23

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  • I ran it out of paper completely. When I reloaded, the first page jammed and after clearing all the bits I can find it still flashes E and 0 and will not print. Am I missing a reset button? I did completely power off and restart. Submitted on 17-10-2021 at 16:52

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  • how do you make 2 sided copies on the hp envy 6400
    Submitted on 16-10-2021 at 23:37

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  • I Have lost my disc to install my printer to another computer, how could I get a new disc?
    Submitted on 16-10-2021 at 19:08

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  • I get an error light in upper right front corner, where is the error< Submitted on 16-8-2021 at 02:37

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  • THEN PRINTER RAN OUT OF PAPER AND I PUT IN NEW AND NOW IT WILL NOT FEED TO PRINT Submitted on 17-6-2021 at 19:16

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  • When I try to notorious copy a full page it only copies part of it Submitted on 23-5-2021 at 13:08

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