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Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that printer model.
Remove any bootable media (CD/DVD or USB device) from the system before turning it on.
If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. To reduce the risk of system board or component damage, always disconnect the power cord
from the power source before opening the computer.
Blink or beep codes: Interpreting POST diagnostic rear panel LEDs and audible codes
If you see ashing LEDs on the rear of the computer or if you hear beeps, see the Maintenance and Service
Guide (English only) for interpretation and recommended action.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers running Windows 10.
To access HP Support Assistant in Windows 10, type support in the taskbar search box, and then select the
HP Support Assistant app.
Using, updating, and maintaining your PC
Using HP Support Assistant, from one location you can perform the following tasks:
View your computer name and other system specications
View the user documentation
Add a device or printer and change other system settings
Get help and support for your specic model
Install HP support software for your computer
Purchase printer supplies for your computer
Using HP PC Hardware Diagnostics
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
If you encounter issues 17
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