Manual HP DeskJet Ink Advantage 4670 series (page 85 of 137) (English)

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The "Fax Connected to Active Telephone Wall Jack" test failed

●

Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

●

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord

to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.

After you plug in the phone cord that came with the printer, run the fax test again.

●

Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord

supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other

end to the port labeled 1-LINE on the back of the printer.

Learn more about fax setup and test, click here to go online for more information.

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

●

Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to

connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you

plug in the phone cord that came with the printer, run the fax test again.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

Plug the phone cord into the correct port

1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,

then connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive

faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

ENWW Fax issues 79

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HP DeskJet Ink Advantage 4670 series Manual

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