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Avez-vous ajouté un composant matériel ou logiciel sur l'ordinateur au moment
où le problème est survenu ?
S'est-il produit un événement quelconque avant que le problème ne survienne
(orage, déplacement du produit, etc.) ?
Numéros de téléphone d'assistance
Pour obtenir la liste à jour des numéros d'assistance téléphonique et des tarifs d'appel,
visitez le site
www.hp.com/support.
Dépassement de la période d'assistance téléphonique
Une fois la période d'assistance téléphonique expirée, toute aide apportée par HP vous
sera facturée. Vous pouvez également obtenir de l'aide sur le site Web d'assistance HP
en ligne :
www.hp.com/support. Contactez votre revendeur HP ou appelez l'assistance
téléphonique de votre pays/région pour en savoir plus sur les options d'assistance
disponibles.
Options de garantie supplémentaires
Des plans d'extension de garantie de l'appareil Tout-en-un HP sont disponibles
moyennant un supplément financier. Visitez le site
www.hp.com/support, sélectionnez
votre pays/région et votre langue, puis explorez la section relative aux services et à la
garantie pour obtenir plus d'informations sur les plans d'assistance étendue.
Chapitre 7
44 Résolution de problèmes
Résolution de problèmes
46


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