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Some objects are missing from the printed image
Large quantities of data may be necessary to print a high-quality large-format print job, and in some
specific workflows there may be issues that can lead to some objects missing from the output. If you
are using the HP-GL/2 and HP RTL driver for Windows, try selecting the Troubleshoot Software
Problems icon in the Services tab, and turning on all troubleshooting options: Compatibility with 16-
bit applications, Send Job as a Bitmap, and Enable SpoolSmart.
The above settings are mentioned for troubleshooting purposes and may adversely affect the final output
quality or the time necessary to generate the print job. Therefore, they should be restored to their default
values if they do not help to solve the problem.
A PDF file is clipped or objects are missing
In older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose some
objects when printing with the HP-GL/2 and HP RTL driver at high resolution. In order to avoid such
problems, please upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From
version 7 onwards, these problems should be solved.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images (more than 129 inches long) from
Microsoft Visio 2003, see Microsoft's online knowledge base (
http://support.microsoft.com/search/).
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches
and then to scale the drawing up in the driver by using the Resizing Options in the Effects tab of the
Windows HP-GL/2 and HP RTL or PostScript drivers. If the downscaling in the application and the
upscaling in the driver match, the result will be as originally intended.
166 Chapter 16 The problem is... (image error topics) ENWW
Image errors
176


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