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HP Color LaserJet Pro MFP M478 series Manual

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Solve fax problems
Use the following information to solve fax problems.
●
Introduction
●
Fax troubleshooting checklist
●
Solve general fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
Fax troubleshooting checklist
After each recommended action, retry faxing to see if the problem is resolved.
For best results during fax problem solving, make sure the line from the printer is connected directly to the wall
phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Scroll to and open the following menus:
1. Fax Setup
2. Tools
3. Run Fax Test
The printer prints a fax test report. The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer rmware is current:
NOTE: To determine the current rmware version on your printer, print a Printer Status Report from the
printer control panel, and then look on the report to nd the rmware date code. Then visit the HP product
support page (using the steps below) and compare the rmware date code to the latest rmware version
that is available from HP. If there is a newer version available, follow the steps below to update the
rmware on your printer.
a. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
eld, press the ENTER button, and then select the printer from the list of search results.
b. Select the operating system.
c. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
ENWW Solve fax problems 171
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