Change the “Very Low” settings ....................................................................................................... 83
Order supplies ................................................................................................................................... 83
Product does not pick up paper or misfeeds ...................................................................................................... 84
Introduction ....................................................................................................................................... 84
The product does not pick up paper ................................................................................................. 84
The product picks up multiple sheets of paper ................................................................................ 84
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 84
Clear paper jams .................................................................................................................................................. 86
Introduction ....................................................................................................................................... 86
Experiencing frequent or recurring paper jams? .............................................................................. 86
Paper jam locations ........................................................................................................................... 87
Clear paper jams in the document feeder ........................................................................................ 88
Clear paper jams in the single-sheet slot (Tray 1) ........................................................................... 90
Clear paper jams in Tray 2 ................................................................................................................. 92
Clear paper jams in the rear door and the fuser area ....................................................................... 94
Clear paper jams in the output bin .................................................................................................... 96
Improve print quality ........................................................................................................................................... 97
Introduction ....................................................................................................................................... 97
Print from a different software program ......................................................................................... 97
Check the paper-type setting for the print job ................................................................................. 97
Check the paper type setting (Windows) ....................................................................... 97
Check the paper type setting (OS X) ............................................................................... 98
Check toner-cartridge status ............................................................................................................ 98
Print and interpret the print quality page ........................................................................................ 99
Clean the product .............................................................................................................................. 99
Print a cleaning page ...................................................................................................... 99
Check the scanner glass for dirt and smudges ............................................................ 100
Visually inspect the toner cartridge ............................................................................................... 100
Check paper and the printing environment .................................................................................... 100
Step one: Use paper that meets HP specifications ...................................................... 100
Step two: Check the environment ................................................................................ 101
Calibrate the product to align the colors ........................................................................................ 101
Check other print job settings ......................................................................................................... 101
Check the EconoMode settings .................................................................................... 102
Adjust color settings (Windows) ................................................................................... 102
Try a different print driver .............................................................................................................. 103
Improve copy and scan image quality .............................................................................................................. 105
Introduction ..................................................................................................................................... 105
Check the scanner glass for dirt and smudges ............................................................................... 105
Eliminate lines or streaks when using the document feeder ........................................................ 106
Check the paper settings ................................................................................................................ 106
vi ENWW
