Troubleshooting common Macintosh problems .................................................................................243
Solving problems with Mac OS 9.x ...................................................................................243
Solving problems with Mac OS X .....................................................................................245
Color printing problems .....................................................................................................................249
Printout color error ............................................................................................................249
Incorrect shade .................................................................................................................249
Missing color .....................................................................................................................249
Cartridge error ..................................................................................................................250
Color match error ..............................................................................................................250
Print quality troubleshooting ..............................................................................................................251
Print quality problems associated with media ...................................................................251
Overhead transparency defects ........................................................................................251
Print quality problems associated with the environment ...................................................252
Print quality problems associated with jams .....................................................................252
Print quality troubleshooting pages ...................................................................................252
Print quality troubleshooting tool .......................................................................................252
Calibrating the printer .......................................................................................................253
Repetitive defect ruler .......................................................................................................253
Print quality defect chart ...................................................................................................254
Appendix A Working with memory and print server cards
Printer memory and fonts ..................................................................................................................260
Installing a hard disk, memory, and fonts ..........................................................................................261
Installing a hard drive ........................................................................................................261
Installing DDR memory DIMMs ........................................................................................263
Installing a flash memory card ..........................................................................................268
Enabling memory ..............................................................................................................272
To enable memory for Windows 98 and Me ....................................................272
To enable memory for Windows 2000 and XP .................................................272
Installing an HP Jetdirect print server card ........................................................................................273
To install an HP Jetdirect print server card .......................................................................273
Appendix B Supplies and accessories
Ordering directly through the embedded Web server (for printers with network connections) ..........278
Part numbers .....................................................................................................................................279
Appendix C Service and Support
Hewlett-Packard limited warranty statement .....................................................................................284
Print cartridge limited warranty statement .........................................................................................285
Fuser and transfer unit limited warranty statement ...........................................................................286
HP maintenance agreements ............................................................................................................287
On-site service agreements ..............................................................................................287
Priority on-site service ......................................................................................287
Next-day on-site service ...................................................................................287
Weekly (volume) on-site service ......................................................................287
Appendix D Printer specifications
Physical dimensions ..........................................................................................................................290
Electrical specifications .....................................................................................................................291
ENWW xiii
