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My camera keeps sending me many sound detected alert notifications every day. What
should I do? Is there a way to avoid this?
As our camera’s microphone sensitivity is very sharp, it will report whatever audio it hears
and discerns in your premises. To avoid getting inundated with many notifications, you can
adjust the audio sensitivity level and set it as “Low” on our sound configuration page on
the Lyric App. Once you change the audio sensitivity level you should retest the detector
and camera to ensure that the intelligent sound detection feature is working and that
alerts are being sent to the app.
My camera is working fine, but I hear no audio in the stored video clip. Why?
Please check if the volume on your smart device is turned on. If the volume on your smart
device is set correctly, and you still don’t hear audio in your video clip, try power cycling
the camera (unplug the camera’s power outlet, wait for about 30 seconds and power the
camera back on. Wait for the camera to reboot, and that should solve the problem).
What will the camera do next, once it detected beeping smoke alarm sound? Will it also
send a message to a fire station?
As this is a Do-It-Yourself camera, it would not notify fire station. For further peace of
mind, you can upgrade to professionally monitored security from Honeywell.
The camera will send you an in-app and email notification like any other audio or motion
detected event. It could take up to 30 seconds or more, subject to your network and Wi-Fi
performance, for the notifications to be sent across. The camera would also generate a 30
second video clip that can be accessed via the App.
Are these cameras recording everything and sending to any other private cloud service?
No. Unlike other products on the market, our Lyric cameras do not hog your bandwidth
with continuous recording. We also take customer data privacy and security seriously
and provide end to end encryption and security in our Lyric cameras and cloud
implementation, which includes AES 256 encryption, hardware authentication crypto-
encryption, secure session and streaming authentication, etc.
In the event of a motion or audio event within the field of detection of the camera, only
