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Why did the camera not detect the smoke alarm sound when I tested it for
compatibility?
The camera is programmed to detect a series of alarm sounds in case of smoke or fire
provided that the smoke alarm device has beeped or sounded for at least 5 seconds.
When you enable the intelligent sound detection feature and test the smoke alarm device,
please press-and-hold the Test button on your smoke alarm device for AT LEAST FIVE
SECONDS.
How soon can I get the alert on my app once it’s detected as a smoke alarm at my
home/oce?
If the camera detected the smoke alarm sound, our camera will send the notification
immediately to you or an approved person on your account. It normally takes up to 30
seconds for the email and push notifications to be sent, but delivery times are subject to
the limitations of your network and Wi-Fi performance.
How do I get the alert/notification of smoke alarm?
If you have the intelligent sound detection feature enabled, the camera will send the app
notification as “Smoke alarm detected from CAM at your HOME/OFFICE” and send a
message to the registered email address once the alarm sound is detected by the camera.
If the camera doesn’t detect the smoke or CO alarm sound as that of the smoke or CO
alarm, but detects it as a sound, it might send a Sound Detected alarm.
What is the minimum distance required to detect the smoke alarm?
The Lyric camera is designed to detect anywhere within 49 feet or 15 meters distance from
the sound source even with door open or closed at your home. Once you have placed
the camera in the desired and permanent location, you should test the intelligent sound
detection feature with your detector to ensure normal operation and that the alert is being
sent to the app.
