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158 | Performance Series Full PoE Network Video Recorder User Guide
Problem: There is no picture on the monitor.
Check that the correct input (VGA) is selected on the monitor.
Turn off the monitor and NVR. Turn on the monitor, and then turn on the NVR.
Check that the video cable is connected correctly to the NVR.
Make sure that the camera’s brightness setting is configured correctly.
See Configuring Camera Settings on page 77.
Make sure that a privacy mask is not blocking the video.
See Configuring the Text Overlay on page 82.
Problem: Color of live video is distorted.
Make sure that the camera image settings are configured correctly.
See Configuring Camera Settings on page 77.
Make sure that the NVR is configured to use the correct video standard (NTSC or PAL).
See Configuring General System Settings on page 125.
Problem: Cannot search local records.
Check that recording is enabled. See Configuring the General Recording Settings on page
62.
Problem: There is no audio when viewing live video.
Check the audio input and output connections on the NVR.
Increase the volume on the headphones/speakers.
Problem: There is no audio when playing back video.
Make sure that the audio is enabled in the playback interface and the volume is turned up.
Problem: The time display is incorrect.
Make sure that the date and time settings are configured correctly.
See Configuring Date and Time Settings on page 127.
Replace the battery on the main board.
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