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MY20H08-2_1.0_30.08.2019 86
Troubleshooting, fault clearance and repair
9.4 Rechargeable battery
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up the tyres.
Is the assistance mode set to OFF?
Select the level of assistance [BOOST].
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
The battery charge might be low.
Check how powerful assistance is again after charging the battery.
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
Have you switched on the system with your
foot on the pedal?
Switch the system on again without applying pressure to the pedal.
Contact your specialist dealer if you still feel that the pedelec does
not provide assistance.
Symptom Cause Remedy
The battery discharges
quickly.
The battery may be at the end of its service
life.
Replace the old battery with a new one.
The battery cannot be
recharged.
Is the charger mains plug firmly connected
to the socket?
Pull out the charger mains plug and reconnect it again.
Try charging again.
If the battery still won't recharge, contact your specialist dealer.
Is the charger plug firmly connected to
battery?
Pull out the charger mains plug and reconnect it again.
Try charging again.
If the battery still won't recharge, contact your specialist dealer.
Is the adapter firmly connected to the
charger plug or the battery's charging port?
Connect the adapter firmly to the charger plug or the battery's
charging port.
Re-start the charging process.
Contact your specialist dealer if the battery still does not charge.
Is the battery, the connection terminal for
the battery charger or the charger adapter
dirty?
Wipe the connection terminal with a dry cloth to clean it.
Try charging again.
If the battery still won't recharge, contact your specialist dealer.
The battery does not start
charging when the charger
is connected.
The battery may be at the end of its service
life.
Replace the old battery with a new one.
The battery and charger
become hot.
The temperature of the battery or the
charger may have exceeded the operating
temperature range.
Stop the charging process.
Wait a while and then start charging again.
If the battery is too hot to touch, there might be a problem with the
battery. Contact your specialist dealer.
The charger is hot. If the charger is used continuously to
charge batteries, it may become hot.
Wait a while before using the charger again.
The LED on the charger
does not light up.
Is the charger plug firmly connected to
battery?
Check the connection to the external body before inserting the
charger plug again.
If nothing changes, contact your specialist dealer.
Is the battery fully charged?
The LED on the battery charger will go out when the battery is fully
charged. This is not a malfunction.
Pull out the charger mains plug and reconnect it again.
Then try charging again.
If the LED on the charger still does not light up, contact your
specialist dealer.
Table 38: Error solution for battery
Symptom Cause Remedy
Table 37: Level of assistance error solution
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