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MY20H01-12_1.0_28.05.2019 41
Operation
6.2 Error messages
The drive system monitors itself continuously and
displays a number as an error message if a known
error is detected. The system may switch off
automatically depending on the type of error.
Code Description Method of resolution
10 The battery voltage is
too low.
Charge the battery with
the charger.
11 The battery voltage is
too high.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
12
The battery is almost
or completely
discharged.
Charge the battery with
the charger.
20
Electrical
measurements are
incorrect.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
21
The temperature
sensor is faulty.
23
24
The internal voltage is
outside the working
range.
Charge the battery with
the charger.
25 Error in the motor
current measurement.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
26 A software reset was
carried out.
30 Error in the push assist
system.
40 Overcurrent detected
in the motor.
Reduce the motor load by
pedalling less or reducing
the level of assistance.
41 Overcurrent detected
in the motor.
Reduce the motor load by
pedalling less.
42 Fault in the motor
rotation.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
43 Short circuit in motor.
44 Motor is overheating.
Reduce the motor load by
pedalling less or reducing
the level of assistance.
Table 29: List of error messages
45
The software has
corrected an error
during motor rotation.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
46
No motor movement
detected, although a
current >2A was
measured.
60
Interruption in data
exchange on the
CAN-BUS.
Check the cables and
connectors of all
components of the drive
system.
70 Pedal force not within
the valid range. Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
71 No pedal rotation
detected.
72 No pedal force
detected.
73
Connection to the
pedal force sensor
malfunctioning.
80 Incorrect motor
parameter.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
81 Speed not detected.
Make sure that the spoke
magnet is correctly
positioned opposite the
speed sensor.
82 The program was
manipulated.
Switch off the system
completely using the On-
Off button on the battery
and then switch it on
again.
Contact your specialist
dealer if the problem
persists.
83 Error in program
process.
84 Incorrect motor
parameter.
Code Description Method of resolution
Table 29: List of error messages
41


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