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Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if you
can correct the malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. This may
put your own and future users’ lives at risk. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips, explanations
Compressor off, in-
terior light off.
No electricity to socket.
Check the socket with another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Compressor off, in-
terior light on.
Appliance is switched off.
Switch the appliance (see “Switching on” on
page EN-12) on.
Desired temperature has
been reached.
Further cooling not required. When the in-
side temperature rises, the compressor au-
tomatically switches on.
The appliance
cools too quickly.
Temperature has been set
too low.
Select a higher setting (see „Setting the
freezing temperature“ on page EN-15
and „Setting the cooling temperature“ on
page EN-18 )
The appliance
doesn’t cool suffi-
ciently.
Temperature has been set
too high.
Select a lower setting (see „Setting the freez-
ing temperature“ on page EN-15 and „Setting
the cooling temperature“ on page EN-18 )
Door not tightly closed or
door seal is not completely
tight.
Check the door seals (see “Checking and
cleaning the door seals” on page EN-20).
The appliance is near a heat
source.
Place insulation plate between the applianc-
es or change location.
Food has been stored warm.
Only store cooled foods.
Too many goods frozen.
Freeze a maximum of 15 kg at any one time.
Ambient temperature too low
or too high.
Adjust the ambient temperature to the cli-
mate category (see “Technical specifica-
tions” on page EN-31).
Compressor seems defec-
tive.
Set the temperature to ‘-24°C’. Activate the
‘Quick freezing’ function (see “Quick freez-
ing” on page EN-15). If the compressor does
not switch on within an hour, please contact
our service centre (see page EN-28).
Troubleshooting tableSeite EN-26
58


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