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Troubleshooting
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Cannot connect the smartphone to the toilet
Metal items are placed near the seat unit.
 Move away the metal items.
Other toilet is selected on the application.
 Confirm the three beeping sounds when connecting the smartphone to the toilet.
Cannot connect to the toilet, or operate the toilet using the application
Pairing information is not registered on the toilet.
 Perform pairing again for the following instances; first time using the application, when the smartphone has
been replaced with a new one, using the application on the different toilet.
Smartphone has been replaced with a new one.
 Download and install the application and perform pairing again. Please take note that the data stored using
the previous smartphone cannot be recovered.
Toilet is already connected with another smartphone.
 Press the (stop) button to terminate the current Bluetooth connection. Then restart the application and
perform pairing again.
Toilet seat lid is closed.
 Open the toilet seat lid and restart the application.
More than 8 smartphones are paired.
 If more than 8 smartphones are paired, a smartphone with the oldest pairing information must be paired
again.
Bluetooth function of a smartphone is turned off.
 Turn on the Bluetooth function of a smartphone.
Miscellaneous
Water drops on the underside of the toilet
Humidity is high, forming condensation.
 Frequently wipe water drops. Also, ventilate the toilet room adequately.
The nozzle shutter does not close
 This is not a problem. The nozzle shutter remains open during odor absorption, Plasmacluster Ion (toilet
bowl), or (room). Turn off the setting as needed.
The occupied seat mode was interrupted and reset
 The occupied seat mode may be interrupted and reset as the result of electromagnetic environment.
88


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