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The service department telephone number can be
found on the guarantee card provided.
If you notice a crack in the glass top (however small), switch the
hob off immediately, unplug the hob, turn off the (automatic) fuse
switch(es) in the meter cupboard or, in the event of a permanent
connection, set the switch in the power supply lead to zero.)
Contact the service department.
If the appliance does not work properly, this does not always
mean that it is defective. Try to deal with the problem yourself
rst by checking the points mentioned below.
General
Troubleshooting table
SYMPTOM POSSIBLE CAUSE SOLUTION
Symbols ( ) appear in the
displays when the hob is
activated for the rst time.
This is the standard set-up
routine.
Normal operation
The fan runs on for several
minutes after the hob has been
switched off.
The hob is cooling. Normal operation
A slight smell is noticeable the
rst few times the hob is used.
The new appliance is heating
up.
This is normal and will
disappear once it has been
used a few times. Ventilate the
kitchen.
You can hear a ticking sound in
your hob.
This is caused by the capacity
limiter on the front and back
zones. Ticking can also occur
at lower settings.
Normal operation.
The pans make a noise while
cooking.
This is caused by the energy
owing from the hob to the
saucepan.
At high settings this is perfectly
normal for some pans. It will
not damage either the pans or
the hob.
You have switched a cooking
zone on but the display keeps
ashing.
The pan you are using is not
suitable for induction cooking.
or has a diameter of less than
12 cm.
Use a suitable pan.
A cooking zone suddenly stops
working and you hear a signal.
The preset time has ended. Switch the bleep off by pressing
any key.
The hob is not working and
nothing appears in the display.
There is no power supply due
to a defective cable or a faulty
connection.
Check the fuses or the electric
switch (if there is no plug).
24
Troubleshooting
24


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