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Gigaset S850A GO / LUG GR en / A31008-M2625-T101-1-8U19 / appendix_legal_GO.fm / 6/4/15
Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Customer Service & Assistance
Your settings are not accepted.
The wrong profile has been set. Set Profile Personal . . . then make changes to the device settings
( p. 87).
The handset does not ring.
The ringtone is deactivated. Activate ringtone ( p. 87)
Call forwarding is set. Deactivate call forwarding ( p. 31)
The phone does not ring if the caller has withheld his number.
¥ Activate the ringtone for anonymous calls ( p. 60).
The phone does not ring during a specific period or for certain numbers.
¥ Check the time control for external calls ( p. 60)
No ringtone/dial tone from the fixed line network.
Incorrect phone cable. Please always use the phone cable supplied or ensure that the pin connections
are correct when purchasing from a retailer ( p. 123).
The connection always terminates after approx. 30 seconds.
A repeater (earlier than Version 2.0) has been activated or deactivated ( p. 81). Switch the handset
off and back on again ( p. 19).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN. Repeat the process, reset the system PIN to 0000 if required
( p. 94)
Forgotten system PIN.
¥ Reset the system PIN to 000 ( p. 94)
The other party cannot hear you.
The handset is "muted". Activate the microphone again ( p. 26)
Some of the network services do not work as specified.
Features are not enabled. Contact the network provider for details.
The caller's number is not displayed.
Calling Line Identification (CLI) is not enabled for the caller. The caller should ask the network provider
to enable Calling Line Identification (CLI).
Calling Line Identification Presentation (CLIP) is not supported or enabled by the network
provider. Ask the network provider to enable Caller Line Identification Presentation (CLIP).
The telephone is connected via a PABX or a router with an integrated PABX (gateway) that does not trans-
mit all information.
¥ Reset the system: Briefly pull out the power plug. Reinsert the plug and wait until the device restarts.
¥ Check the settings on the PABX and activate phone number display, if necessary. To do this, search for
terms such as CLIP, calling line identification, telephone number identification, caller ID, ... in the sys-
tem user guide or ask the system manufacturer.
You hear an error tone when keying in (descending tone sequence).
Action has failed/invalid input. Repeat the process. Read the display and refer to the user guide if nec-
essary.
You cannot listen to messages on the network mailbox.
Your PABX is set to pulse dialling. Set your PABX to tone dialling.
No time is specified for a message in the call list.
Date/time are not set. Set the date/time.
Registration or connection problems with a Bluetooth headset.
¥ Reset the Bluetooth headset (see headset user guide).
¥ Delete the registration data on the handset by de-registering the device ( p. 68).
¥ Repeat the registration procedure ( p. 69).
115


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